Chat with us online

Email us

01892 576 240

Facebook message us

FREQUENTLY ASKED QUESTIONS

ALL CRUISES – ALL DATES – ALL DISCOUNTED

Here you’ll find the most frequently asked questions about cruises. We’re always here to help, so if you can’t find the answer to your question here, please contact us and a member of our team will be happy to answer any question you have.

FREQUENTLY ASKED QUESTIONS

ALL CRUISES – ALL DATES – ALL DISCOUNTED

Here you’ll find the most frequently asked questions about cruises. We’re always here to help, so if you can’t find the answer to your question here, please contact us and a member of our team will be happy to answer any question you have.

WHEN DO I RECEIVE MY BOOKING CONFIRMATION?

Usually you’ll receive your booking confirmation within 7 days of your booking. If you haven’t received your confirmation yet, please contact us.

WHEN DO I RECEIVE MY TICKETS?

This will vary depending on which cruise operator you are booking with, but as a rule of thumb you should expect your tickets to arrive roughly 2 weeks before departure. If your departure is soon and you have not received your tickets yet, please contact us.

HOW MUCH DEPOSIT MUST I PAY?

This will vary depending on your cruise operator and the date of your booking, but generally deposits will be around 10% of the cruise fare.

WHEN MUST I PAY MY BALANCE?

Your balance is due on the date stated on your invoice. Please contact us for more information.

HOW EARLY SHOULD YOU BOOK A CRUISE?

The earlier the better. Early booking is always recommended for the best choice of cabin options, discounts and dates. However, there are plenty of late booking offers available if you have the flexibility. Contact us for more information and our latest special offers.

ARE TRANSFERS INCLUDED?

If you have booked a package deal with a cruise operator, your transfers are generally included in this. You can of course choose to book your transfers independently, but these will not be covered in the event of delays or cancellations. Contact us for more information.

WHAT HAPPENS IF MY FLIGHT IS DELAYED?

If you have booked a package deal with a cruise operator then it falls within their responsibility to ensure that you reach your departure destination in time. If you have booked your transfers independently then it is your responsibility to arrange alternative transportation.

HOW MUCH LUGGAGE CAN I TAKE?

Luggage allowance varies depending on the cruise package, especially if you have booked a fly cruise. Please contact us for more specific details.

DO I NEED A VACCINATION?

Some destinations are likely to require vaccination before your visit. Please check with your GP and give ample time to receive the treatment if required.

WHAT IS THE BEST DECK IN A CRUISE SHIP?

The middle deck is the most popular because there is the least feeling of motion while the ship is at sea, but each deck of the cruise liners we offer is of the highest quality and level of comfort. For more advice on choosing the best deck for you, please contact us.

WILL CRUISING APPEAL TO CHILDREN?

Of course! There are plenty of family-friendly cruise ships and itineraries available, but it’s advisable to check before you book. Contact us for more advice.

WHEN SHOULD I BOOK MY SHORE EXCURSIONS?

You can either book your excursions prior to departure or whilst on board. However, it is advisable to book your excursions in advance where possible, in order to avoid disappointment.

WHAT CLOTHES SHOULD I TAKE ON A CRUISE?

This will depend on your itinerary, destination and the time of year. General common sense mostly applies, but please contact us at the time of booking for more advice.

DO YOU NEED TO BRING TOWELS ON A CRUISE?

Towels will be provided in every cabin, and changed daily. Extra towels are available for use at the pool or gym facilities.

DO CRUISE SHIPS PROVIDE SHAMPOO?

Shampoo will be provided in your cabin in the form of a dispenser or in mini bottles. If you have specific requirements it is advisable that you bring your own shampoo.

WHAT DO YOU WEAR TO A CAPTAIN'S DINNER ON A CRUISE?

For the gentlemen – black tie or dark suit.

For the ladies – Party or formal dress.

WHEN DO I RECEIVE MY BOOKING CONFIRMATION?

Usually you’ll receive your booking confirmation within 7 days of your booking. If you haven’t received your confirmation yet, please contact us.

WHEN DO I RECEIVE MY TICKETS?

This will vary depending on which cruise operator you are booking with, but as a rule of thumb you should expect your tickets to arrive roughly 2 weeks before departure. If your departure is soon and you have not received your tickets yet, please contact us.

HOW MUCH DEPOSIT MUST I PAY?

This will vary depending on your cruise operator and the date of your booking, but generally deposits will be around 10% of the cruise fare.

WHEN MUST I PAY MY BALANCE?

Your balance is due on the date stated on your invoice. Please contact us for more information.

HOW EARLY SHOULD YOU BOOK A CRUISE?

The earlier the better. Early booking is always recommended for the best choice of cabin options, discounts and dates. However, there are plenty of late booking offers available if you have the flexibility. Contact us for more information and our latest special offers.

ARE TRANSFERS INCLUDED?

If you have booked a package deal with a cruise operator, your transfers are generally included in this. You can of course choose to book your transfers independently, but these will not be covered in the event of delays or cancellations. Contact us for more information.

WHAT HAPPENS IF MY FLIGHT IS DELAYED?

If you have booked a package deal with a cruise operator then it falls within their responsibility to ensure that you reach your departure destination in time. If you have booked your transfers independently then it is your responsibility to arrange alternative transportation.

HOW MUCH LUGGAGE CAN I TAKE?

Luggage allowance varies depending on the cruise package, especially if you have booked a fly cruise. Please contact us for more specific details.

DO I NEED A VACCINATION?

Some destinations are likely to require vaccination before your visit. Please check with your GP and give ample time to receive the treatment if required.

WHAT IS THE BEST DECK IN A CRUISE SHIP?

The middle deck is the most popular because there is the least feeling of motion while the ship is at sea, but each deck of the cruise liners we offer is of the highest quality and level of comfort. For more advice on choosing the best deck for you, please contact us.

WILL CRUISING APPEAL TO CHILDREN?

Of course! There are plenty of family-friendly cruise ships and itineraries available, but it’s advisable to check before you book. Contact us for more advice.

WHEN SHOULD I BOOK MY SHORE EXCURSIONS?

You can either book your excursions prior to departure or whilst on board. However, it is advisable to book your excursions in advance where possible, in order to avoid disappointment.

WHAT CLOTHES SHOULD I TAKE ON A CRUISE?

This will depend on your itinerary, destination and the time of year. General common sense mostly applies, but please contact us at the time of booking for more advice.

DO YOU NEED TO BRING TOWELS ON A CRUISE?

Towels will be provided in every cabin, and changed daily. Extra towels are available for use at the pool or gym facilities.

DO CRUISE SHIPS PROVIDE SHAMPOO?

Shampoo will be provided in your cabin in the form of a dispenser or in mini bottles. If you have specific requirements it is advisable that you bring your own shampoo.

WHAT DO YOU WEAR TO A CAPTAIN'S DINNER ON A CRUISE?

For the gentlemen – black tie or dark suit.

For the ladies – Party or formal dress.

BE THE FIRST TO KNOW

Sign up to our emails and get a heads up on our very best deals